Product Manager

• Serve as the key interface and liaison between the business sponsor, clients, and technology partners
• Lead a team of individual contributors to document the accuracy and comprehensiveness of business requirements
• Provide vision and strategy to the team
• Make decisions on the appropriateness of business requirements
• Provide decision guidance for submitted projects and determine appropriate next steps
• Manage all BPO team responsibilities, including staff training and development
• Develop, coach, and grow the team while maintaining accountability and service delivery
• Collaborate with the Director on reporting to leadership and defining team goals
• Mitigate escalations/concerns/issues on behalf of the team
• Participate in project-specific requirements extraction and guide technical support.

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