Operations

• Lead the development and execution of multi-year strategic roadmaps aligned with National Accounts priorities.
• Translate executive vision into actionable plans, ensuring alignment across Sales, Client Management, Underwriting, Product, and other Enterprise partners.
• Monitor progress against KPIs and strategic goals, adjusting plans as needed to ensure outcomes.
• Design and implement governance models and management processes that improve segment performance and accountability.
• Identify and resolve operational bottlenecks, resource gaps, and process inefficiencies.
• Drive continuous improvement initiatives across reporting, analytics, and incentive compensation structures.
• Serve as a trusted advisor and connector across the National Accounts leadership team.
• Mobilize and lead cross-functional teams to deliver on high-impact initiatives.

Sales Strategy & Operations Lead – Senior Director

Director of Facilities – Operations

Director, Strategy Operations – Implementation

Advisor, Application Support – Operations Analyst

General Manager – B2B Fulfillment Operations

Construction Operations Manager