Supplemental Health Client Service Advocate
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support Account Executives with incoming inquiries from existing clients and brokers
- Gather critical information, swiftly assess type of inquiry and the level of complexity
- Interact professionally with clear, effective communication and set appropriate expectations
- Provide updates to client and Account Executives on status and resolution
- Leverage internal resources and use independent judgement to resolve complex client inquiries
- Manage and monitor requests within internal systems
- Develop and maintain effective business partnerships
Requirements
- BA/BS Degree or equivalent previously related work experience
- Minimum of 4 years’ experience in client/customer service insurance environment
- Working knowledge of insurance products (Accidental Injury, Critical Illness and Hospital Care) preferred
- Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Access and Internet Explorer are required
Benefits
- Health insurance
- Professional development
- Work at home flexibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client serviceinsurance productsAccidental InjuryCritical IllnessHospital Care
Soft skills
effective communicationindependent judgementproblem solvingrelationship management