Consultant

• Partner with the Account Executives to drive retention and growth
• Support Account Executives strategic selling approach
• Develop/Maintain a ‘Trusted Partner’ relationship with Account Executive/s
• Maintain in-depth knowledge of Cigna products/solutions/services
• Leverage Expert Advisors to deliver on client expectations
• Serve as one of the points of contact for the State of Tennessee
• Partner closely with The State of Tennessee and the other State of Tennessee vendors
• Own and manage all contractual required reporting for the State of Tennessee
• Monitor and track performance metrics, proactively identifying risks
• Facilitate regular touchpoints and strategic meetings with stakeholders
• Ensure timely escalation and resolution of issues impacting service delivery, member experience, or contractual obligations
• Collaborate with internal teams to ensure alignment and execution of State-specific initiatives and reporting needs.
• Work with State of TN and internal matrix partners on Legislative, Bills, and Compliance requests.

Client Experience Consultant

Senior Accreditation Consultant

Residential Connectivity Consultant

Membership Consultant

Senior Consultant, Permitted Bat Biologist, Natural Resources