The Cigna Group

Client Experience Consultant

The Cigna Group

full-time

Posted on:

Location Type: Hybrid

Location: Franklin • Tennessee • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Partner with the Account Executives to drive retention and growth
  • Support Account Executives strategic selling approach
  • Develop/Maintain a ‘Trusted Partner’ relationship with Account Executive/s
  • Maintain in-depth knowledge of Cigna products/solutions/services
  • Leverage Expert Advisors to deliver on client expectations
  • Serve as one of the points of contact for the State of Tennessee
  • Partner closely with The State of Tennessee and the other State of Tennessee vendors
  • Own and manage all contractual required reporting for the State of Tennessee
  • Monitor and track performance metrics, proactively identifying risks
  • Facilitate regular touchpoints and strategic meetings with stakeholders
  • Ensure timely escalation and resolution of issues impacting service delivery, member experience, or contractual obligations
  • Collaborate with internal teams to ensure alignment and execution of State-specific initiatives and reporting needs.
  • Work with State of TN and internal matrix partners on Legislative, Bills, and Compliance requests.

Requirements

  • Bachelor’s degree preferred
  • Experience in health-related industry required
  • Knowledge of Cigna funding options, benefits structure, and platforms are preferred
  • Salesforce & KnowledgeXchange experience preferred
  • Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required
  • Strong oral and written communication skills required
  • Strong presentation skills required
  • Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required
  • Must reside in local market and ability to commute to local Cigna office.
Benefits
  • Professional development opportunities
  • Flexible working arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesforceKnowledgeXchangeWordExcelPowerPointSharePointOutlook
Soft skills
oral communicationwritten communicationpresentation skillsplanning skillsorganizational skillsprioritization
Certifications
Bachelor’s degree