Counselor

• Obtains accurate patient demographics and insurance information to be used for billing and reimbursement purposes
• Collects funds for co-insurance, co-pay, and deductible.
• Responsible for educating patients and designated individuals on their rights and responsibilities as a patient and or guarantor, as well as securing all federal and state mandated forms (i.e., self-pay forms, Joint Commission, HIPAA, Advance Directives, waivers, Advance Beneficiary Notices, Medicare Secondary Payer Questionnaire, etc.).
• Seek financial assistance necessary
• This person will also be responsible for keeping a detailed spreadsheet of the patient assistance information.
• Educate patients about their insurance benefits, including how much of the annual deductible has been paid, the difference between copayments and coinsurance, and any benefit caps in place. Explains the total cost of the planned treatment, the patient's out-of-pocket expense, and the practice's payment policies.
• Obtains the applications for patients and helps them file them.
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.

Financial Counselor Associate

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Licensed Mental Health Counselor

Associate Licensed Mental Health Counselor

Substance Abuse Counselor