Customer Success Manager

• Act as the primary point of contact for inbound licensing inquiries from French-speaking clients via email, phone, and online platforms.
• Guide clients through the full licensing process—including content discovery, pricing, contract negotiation, and usage rights.
• Proactively conduct outbound sales to promote CP’s content archive to prospective and existing French-speaking clients.
• Manage, nurture, and grow licensing relationships with clients in French-speaking markets.
• Promote and sell usage rights for CP’s copyrighted content as well as approved third-party materials.
• Deliver bilingual (French/English) customer service and technical support related to content licensing and usage.
• Support clients in navigating CP’s digital platforms for content discovery, access, and downloads.
• Communicate effectively to understand client needs and deliver tailored licensing solutions.
• Maintain a strong understanding of CP’s client portfolio and the platforms they are licensed to use.
• Collaborate cross-functionally with internal departments to ensure smooth client onboarding and ongoing satisfaction.
• Stay up to date on copyright laws, licensing best practices, and usage guidelines (training provided as needed).

Sales and Client Success Representative – Représentant(e) des ventes et de la réussite client

Client Success Manager

Customer Success Manager

Bilingual Client Success Coordinator, French/English

Customer Success Manager

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