Customer Success Manager

• Build client success operations from scratch, with autonomy and authority
• Design and implement systems that can handle 10x growth over the next five years
• Operate with efficiency using ClickUp, CRMs, dashboards, and AI-powered automations
• Oversee onboarding and activation programs that accelerate client time-to-value
• Identify churn risks early and convert them into retention and expansion opportunities
• Conduct executive-level business reviews that demonstrate clear ROI and impact
• Collaborate with Sales, Recruiting, Tech, and Product to drive alignment and eliminate friction
• Build real-time dashboards and reporting frameworks that make performance visible and actionable
• Implement AI-driven automation for communication, reporting, and client health monitoring
• Continuously optimize for speed, clarity, and scalability

Client Success Director

Customer Success Manager

CRM Specialist, Klaviyo

Customer Success Manager

Microsoft Dynamics 365 CRM Architect