Customer Success Manager

• Architect and execute PMO-grade systems for delivery, reporting, and accountability
• Manage a portfolio of 10–20 high-value B2B accounts, primarily in the solar and roofing sectors
• Drive measurable outcomes across retention, NPS, CSAT, and client lifetime value
• Oversee onboarding and activation programs that accelerate client time-to-value
• Identify churn risks early and convert them into retention and expansion opportunities
• Conduct executive-level business reviews that demonstrate clear ROI and impact
• Collaborate with Sales, Recruiting, Tech, and Product to drive alignment and eliminate friction
• Build real-time dashboards and reporting frameworks that make performance visible and actionable
• Implement AI-driven automation for communication, reporting, and client health monitoring

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