Communications

• Build and maintain sales enablement materials - decks, playbooks, one-pagers, and product guides - ensuring information is current and on-brand.
• Create engaging written, visual, and video content that supports ISC performance and product confidence.
• Translate complex product details into simple, useful messaging for ISCs and their merchant conversations.
• Support the Enablement team with updates to training materials, LMS pathways, and ongoing education content.
• Lead day-to-day communication with our ISC network through newsletters, product updates, event invitations, and program announcements.
• Shape a consistent comms rhythm - ensuring ISCs know what’s happening, why it matters, and how to act on it.
• Build meaningful connections with ISCs to understand the diversity of seller types and motivations, tailoring tone and message accordingly.
• Gather feedback and insights from the field and use them to refine tone, structure, and content direction.
• Support launches of new products, processes, and incentive programs with tailored partner campaigns and toolkits.
• Write and design marketing collateral for use across multiple channels - email, WhatsApp, LMS, and events.
• Collaborate with Product, Marketing, and Sales to ensure all messaging is aligned, timely, and impactful.
• Coordinate key ISC events and webinars - handling logistics, pre-event promotion, live delivery support, and post-event comms.
• Partner with SMEs to spotlight success stories, training highlights, and community moments.
• Plan and prioritise effectively in a fast-paced, high-performance environment with shifting priorities.
• Confidently manage projects using Monday.com - ensuring visibility, accountability, and timely delivery.
• Balance strategic planning with hands-on delivery, maintaining structure and momentum as priorities evolve.
• Track engagement performance across comms, campaigns, and LMS content using HubSpot, our LMS, and other tools within our tech stack.
• Present learnings and recommendations that improve how we communicate and measure impact over time.

Partner Communications and Engagement Specialist

Global Audit Lead – Marketing and Communications

Assistant Manager, Communications

Corporate Communications Manager

Communications Executive – Education