Analyst

• Analyze daily chargeback transactions and ensure timely processing (3–5 days) in Model N Flex
• Investigate and resolve chargeback errors to prevent systemic issues and potential revenue leakage
• Act as the primary contact for wholesalers, customers, national account managers, and internal teams (pricing, AR, finance, government pricing, IT, EDI, returns, rebates)
• Provide account analysis and reporting to support management decisions
• Manage wholesaler relationships: lead recurring calls, prepare agendas, track issues, document minutes, and follow up on action items
• Deliver analysis of indirect sales reporting to Account Managers, Branded Business Unit, and Government Pricing teams; identify trends and communicate business impact
• Partner with Accounts Receivable to reconcile chargeback deductions and resolve disputes
• Support internal and external audits (SOX, PWC, functional audits) with data investigation, documentation, and resolution of claims
• Collaborate with the Rebates team to reconcile discrepancies between rebate claims and chargeback indirect sales
• Identify and escalate Model N and EDI system issues; coordinate with IT/EDI teams to drive resolution and provide regular updates to management
• Track, summarize, and present chargeback/accounting issues and trends to management

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