Operations

• Deeply understand the customer needs, economics, workflow and value capture.
• Translate this into ways of communicating, processes, ROI and growth plans that the customer can buy into.
• Build and optimize internal frameworks including pilot to expansion playbooks, risk scoring, and account health dashboards
• Coordinate across Account Management, Sales Ops, Customer Success, Deployment, and Product to ensure alignment on timelines, ownership, and outcomes
• Lead data and reporting efforts that provide visibility into ARR growth, expansion velocity, retention, and customer health
• Prepare insights and materials for executive and board level reviews related to customer growth performance
• Drive special projects that enhance operational efficiency or support new commercial strategies
• Serve as a trusted partner and proxy for the VP of Customer Growth in meetings, ensuring decisions are captured and follow through occurs
• Foster a culture of accountability and clarity across the team

Customer Growth Operations Lead

Associate Manager, Strategy & Operations – Fraud

Senior Global Operations Manager

Operations Engineer

ABA Regional Operations Manager

Operations Manager