Terex Corporation

Customer Success Specialist

Terex Corporation

full-time

Posted on:

Location Type: Remote

Location: Remote • Minnesota, Nevada, New Hampshire, New York • 🇺🇸 United States

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Salary

💰 $75,000 - $85,000 per year

Job Level

Mid-LevelSenior

About the role

  • Deliver tailored training sessions on Genie 360 DCX tools, portals and apps
  • Guide users through AI-powered self-service workflows such as parts identification, troubleshooting, and predictive maintenance
  • Provide interactive tutorials, audiovisual guides, and real-time support during onboarding
  • Act as a change agent to increase the velocity of technology adoption across strategic accounts
  • Monitor usage metrics (e.g., Calls vs Clicks, % of self-serve events) and identify areas for improvement
  • Collaborate with customer stakeholders to embed digital workflows into daily operations
  • Collect and analyze user feedback to refine training materials and improve platform usability
  • Partner with IT, product, and support teams to relay insights and contribute to roadmap evolution
  • Champion the benefits of Genie’s digital solutions, emphasizing cost savings, reducing downtime, and minimizing TCO

Requirements

  • High School Diploma or Equivalent (Associates degree a plus)
  • In-depth understanding of portals, AI-driven support tools, remote diagnostics, and self-service platforms
  • Excellent communication and presentation skills; ability to simplify complex technologies
  • Willingness to travel to customer sites and adapt to diverse operational environments
  • Proven experience in customer-facing training, enablement, or digital transformation roles
  • Familiarity with Genie 360 DCX or similar digital solutions platforms is a plus
Benefits
  • health insurance (medical, dental, vision, Rx)
  • life insurance
  • accidental death & dismemberment (AD&D)
  • short-term and long-term disability
  • extended leave options
  • paid time off
  • company holidays
  • 401k matching
  • employee stock purchase plan
  • legal assistance
  • wellness programs
  • tuition reimbursement
  • discount programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI-powered self-service workflowsparts identificationtroubleshootingpredictive maintenanceusage metrics analysistraining material refinementdigital workflowsremote diagnosticsself-service platformscustomer-facing training
Soft skills
communication skillspresentation skillsability to simplify complex technologiesadaptabilitycollaborationchange managementuser feedback analysisreal-time supportcustomer engagementtraining enablement
Certifications
High School DiplomaAssociates degree