Customer Success Manager
Tenjin
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇻🇳 Vietnam
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide day-to-day support and consulting to Chinese-speaking developers using Tenjin’s platform.
- Help customers understand attribution, reporting, campaign analysis, and user acquisition performance.
- Conduct onboarding sessions, product training, and feature walkthroughs in Mandarin.
- Escalate and follow up on technical issues with the product/engineering team.
- Collect product feedback and communicate it back to internal teams.
- Support sales with upsell/renewal opportunities through strong customer relationships.
- Collaborate with marketing and product teams to create educational materials and content for Chinese-speaking users.
Requirements
- Bachelor’s degree in business, marketing, engineering, or a related field.
- 1–2 years of experience in mobile UA, game publishing, client success, ad tech, consulting, or related field.
- Native-level Mandarin and fluent English.
- Excellent communication, problem-solving, and relationship-building skills.
- Strong analytical mindset and comfort with dashboards, data, and performance metrics.
- Ability to work independently and handle multiple customers and priorities at once.
Benefits
- Flexible working hours
- Competitive compensation
- Remote-first culture built on trust and autonomy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisattributionreportingcampaign analysisuser acquisitionproduct trainingfeature walkthroughs
Soft skills
communicationproblem-solvingrelationship-buildinganalytical mindsetindependencemultitasking