Support Engineer

• Proactively triage and resolve support tickets by applying configuration changes, crafting SQL scripts, and performing detailed log analysis.
• Conduct in-depth investigations of issues by examining application-level logs, server-side data, and monitoring dashboards to identify root causes quickly.
• Escalate complex issues with well-documented evidence, ensuring timely resolution and clear communication.
• Support client onboarding by accurately formatting and uploading data into our CRM, enabling seamless integration and a smooth experience.
• Collaborate in bug reviews and actively contribute to the successful deployment of new releases and system rollouts.
• Demonstrate flexibility by occasionally working late shifts and adapting to a dynamic schedule to meet business needs.

Junior Support Engineer

Technical Support Specialist

Technical Support – Systems Administrator