Tempo Software

Manager, Digital CS Programs

Tempo Software

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Lead by Example: Manage a small squad of Digital CS Program Managers not just through direction, but through demonstration.
  • Technical Mentorship: Use your deep experience as an IC to upskill your team.
  • Gap Filling: Act as the primary backup and escalation point for the team.
  • Direct Contribution: Retain ownership of a specific subset of high-priority or high-complexity digital programs.
  • Tool Administration: Serve as a "power user" of our CS tech stack.
  • Content Creation + Adaptation: Adapt content from our enablement team to drive users to better adopt and get value from our products.
  • Analyze & Optimize: Dive into the data yourself.
  • Product & Sales Interlock: Represent the Digital CS function in cross-functional meetings.
  • Experimentation Framework: Design the A/B testing strategy for the team.

Requirements

  • 3+ years specifically focused on Digital/Tech-Touch/Scale programs.
  • At least 1+ year of formal people management experience OR 2+ years as a Team Lead/Principal Program Manager where you were responsible for mentoring junior team members and reviewing their work.
  • Demonstrated "power user" or admin-level proficiency in at least one major CS Platform (e.g., Gainsight, Catalyst, Totango) and one Marketing Automation tool (e.g., HubSpot, Marketo, Intercom). You must be comfortable building the workflows yourself.
  • Strong analytical skills (Excel/Google Sheets wizardry). You can pivot data to find adoption trends, calculate retention rates, and prove the ROI of your digital campaigns without needing a data analyst for every query.
  • Proven ability to write compelling copy. You understand the difference between a marketing email and a transactional CS update, and you can show examples of campaigns you’ve designed that drove action.
Benefits
  • Remote First work environment
  • Unlimited vacation in most of our locations!!
  • Great benefits including health, dental, vision and savings plan.
  • Perks such as training reimbursement, WFH reimbursement, and more.
  • Diverse and dynamic teams with challenging and exciting work.
  • An opportunity to have a real impact on our business.
  • A great range of social activities (both in person and virtual).
  • Optional in person meet-ups and the ability to travel to our international offices
  • Employee referral program
  • And so much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Digital programsTechnical mentorshipData analysisA/B testingContent creationWorkflow buildingExcelGoogle SheetsCopywritingProgram management
Soft skills
LeadershipTeam managementMentoringCommunicationCollaborationProblem-solvingAdaptabilityAnalytical thinkingCreativityInterpersonal skills