Operations

• Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end, workflows, systems integrations)
• Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the CRM
• Develop new business processes in partnership with Customer Success leadership and cross-functional teams
• Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers
• Evaluate and implement new digital tools, including AI technologies and in-app customer engagement solutions.
• Manage day-to-day support of Gainsight users

CS Ops Manager, Gainsight Admin

Field Operations Manager

Props Artist

Product Strategy – Operations Lead

Sales Strategy and Operations Manager

Director of R&D Operations