EAP Counsellor
TELUS
part-time
Posted on:
Location Type: Office
Location: Barrie • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Engage with clients within required timelines based on their assigned risk level and referral protocol.
- Collaborate with clients and referral agents to clarify counselling goals and expectations.
- Conduct comprehensive assessments and develop individualized treatment plans.
- Deliver short- to medium-term counselling to support goal attainment and client well-being.
- Provide ongoing clinical support in-person, virtually, or by phone (as appropriate and based on training).
- Act as a case manager—coordinating care, making referrals, and advocating on behalf of clients.
- Maintain open communication with referral agents and secure client consent as needed.
- Track client progress, satisfaction, and service outcomes.
- Consult regularly with the Clinical Director/Supervisor and peers.
- Respond to inquiries from referral agents and clients, and keep stakeholders informed of case developments.
- Follow standardized case booking and confidentiality protocols.
- Ensure timely documentation and case closure.
- Meet or exceed service delivery expectations for billable hours and case management.
- Represent and promote TELUS Health’s values and services both internally and externally.
- Adhere to all organizational policies, procedures, and clinical standards.
Requirements
- Master’s degree in Social Work, Counselling, Psychology, or related field
- Registration in good standing with: Ontario College of Social Workers and Social Service Workers (OCSWSSW), or College of Registered Psychotherapists of Ontario (CRPO)
- Minimum two (2) years of post-graduate clinical experience
- Professional liability insurance
- Availability during standard business hours
- Proven ability to support individuals with complex challenges such as: Mental health and addiction concerns, Social exclusion and homelessness, Domestic violence and anger management, Anti-criminal thinking and sexual offenses, Justice system involvement
- Proficiency in substance use assessment and treatment
- Strong knowledge of local community resources and experience working with diverse populations
- Experience with mandated clients is considered a strong asset.
Benefits
- Paid for scheduled time on site, including all no-shows
- Regular monthly billing
- Clinical supervision, career growth, and learning & development opportunities
- Opportunity to give back to our local communities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
substance use assessmenttreatment planningcase managementclinical supportcounsellingdocumentationrisk assessmentclient progress trackingservice outcome measurementmental health assessment
Soft skills
communicationcollaborationadvocacyproblem-solvingempathyorganizational skillstime managementclient relationship managementconfidentialitygoal attainment support
Certifications
Master’s degree in Social WorkMaster’s degree in CounsellingMaster’s degree in PsychologyOntario College of Social Workers and Social Service Workers registrationCollege of Registered Psychotherapists of Ontario registrationprofessional liability insurance