Operations Supervisor – Call Center
Telligen
full-time
Posted on:
Location Type: Hybrid
Location: West Des Moines • Iowa • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You will oversee and ensure performance measures are met by evaluating client and staff performance outcomes.
- You will select, develop, and manage employees to achieve individual, team, and organizational success.
- You will ensure employee accountability through routine observation, performance measurement, and performance feedback.
- You will work closely with management team members to ensure cost-effective methods are in place and make recommendations to leadership for changes to improve efficiencies and reduce costs through process changes and automation.
- You will stay abreast of call center industry trends and make recommendations to leadership for improvements in meeting company strategic goals and objectives.
Requirements
- Two year degree in management or business or related field and/or equivalent training and/or experience in a healthcare environment.
- 3 years experience in a customer service, scheduling, or health care operations environment.
- Demonstrated experience in a mentoring and supervisory type role.
Benefits
- As a 100% employee-owned company, our employee-owners drive our business and share in our success.
- We show up - for our clients, our communities and each other.
- We foster a respectful, inclusive, and collaborative environment built on trust and excellence.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
performance measurementemployee accountabilitymentoringsupervisory skillsteam managementorganizational successcommunicationleadershipprocess improvementcost reduction
Certifications
two year degree in managementtwo year degree in businessequivalent training in healthcare