Customer Service Consultant – Bilingual Streaming App Support
Teleperformance
full-time
Posted on:
Location Type: Office
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteSalary
💰 R$2,054 per month
Job Level
Mid-LevelSenior
About the role
- Respond to and resolve escalated cases using technical and communication skills
- Provide personalized, high-quality support via social media, chat, phone and offline channels
- Maintain compliance with established processes and quality standards
- Collaborate with other teams, including Level 1 and Level 3
- Propose improvements and optimizations to support processes
- Demonstrate proactivity by staying up to date with the latest trends and innovations in technology and streaming
Requirements
- Must be at least 18 years old
- High school diploma or equivalent
- Advanced/Fluent in English and Portuguese
Benefits
- Meal voucher
- Food voucher
- Fuel voucher (for overnight shifts)
- Life insurance
- Funeral assistance
- Educational partnership: discounts of up to 50% to support your development
- Enhanced profit-sharing (PLR) — we recognize and reward your performance
- TotalPass: wellness benefits and access to a network of gyms
- Health plan with dependent coverage — we take care of your loved ones
- Childcare assistance: for the child's first 60 months to support parents
- Quality of Life program: physical, mental, social and financial well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsproactivitycollaborationpersonalized supportproblem-solving
Certifications
high school diplomaequivalent