Support Engineer

• Competent point of contact for users and IT staff from our customers' PACS teams on technical questions regarding the use of our image data management solutions
• Independently handle and resolve customer inquiries and incidents in 1st-level support for our cloud and archive solutions as well as frontend servers and applications
• Technical resolution of incidents in 2nd-level support within our archive applications and on frontend servers
• Analytical approach: conduct root-cause analyses and work cross-departmentally to resolve incidents
• Monitor services and applications on internal and customer systems
• Responsible for the operation and management of the archive applications in our data centers
• Actively contribute to the continuous improvement of our support and operations processes

Customer Support Engineer, MedTech, SaaS

Senior Customer Support Engineer

2nd Level Support Engineer – UEM

Technical Support Engineer

2nd Level ITSM Support Engineer