Customer Success Manager
Techdinamics Integrations Inc.
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support new customers as they transition from sales prospects to active, successful users.
- Maintain ongoing, proactive communication with customers to assess satisfaction and identify emerging needs.
- Conduct regular check-ins and business reviews to ensure customers are leveraging our solutions effectively.
- Act as a liaison between customers and Support teams to facilitate prompt issue resolution.
- Work closely with Project Managers during project implementations or escalations.
Requirements
- Proven experience as a Customer Success Manager or in a similar customer-facing role.
- Strong communication skills with the ability to build positive business relationships.
- Experience improving customer experience and representing brand value.
- Degree in Customer Service, Communications, Business, or a related field.
- Proficiency in English (spoken and written).
Benefits
- Health insurance
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsrelationship buildingcustomer experience improvement