Tech Firefly

LMS Platform Administrator – Intellum

Tech Firefly

part-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $80 per hour

Job Level

SeniorLead

Tech Stack

SQL

About the role

  • Serve as the **primary administrator** of the Intellum LMS platform, overseeing user management, permissions, system settings, learning paths, and data integrity.
  • Manage and troubleshoot API integrations with external systems such as HRIS, CRMs, or reporting platforms.
  • Handle large-scale batch data operations, including user provisioning, training data imports, updates, and error resolution.
  • Troubleshoot technical issues related to inbound data tables, SCORM tracking, and LMS analytics.
  • Write and execute SQL queries to support reporting, data validation, and learning analytics.
  • Monitor and respond to a high volume of support tickets, ensuring timely resolution and stakeholder satisfaction.
  • Collaborate with cross-functional teams in HR, IT, Compliance, and L&D to maintain platform stability and high data accuracy.
  • Use tools like Jira, Asana, or Smartsheet to track administrative tasks, system requests, and platform improvements.
  • Support QA and change management processes related to platform updates, data uploads, or integration releases.
  • Provide regular reporting and insights using custom dashboards or data exports from the LMS.

Requirements

  • 7-10+ years of recent experience administering the **Intellum LMS** in a complex or enterprise environment.
  • Deep understanding of **SCORM** standards and course behavior in LMS environments.
  • 1+ years of hands-on **SQL** experience for troubleshooting, reporting, and data validation.
  • Proven experience managing and troubleshooting **API integrations**, including with RESTful services.
  • Experience in executing **large-scale batch data processes**, including user and training data synchronization.
  • Ability to resolve issues related to data mismatches, tracking anomalies, and LMS reporting inconsistencies.
  • Understanding of **data privacy and security protocols**, including GDPR or enterprise data governance practices.
  • Experience supporting or leading QA processes for system configuration changes or data operations.
  • Skilled at coordinating platform configuration changes or LMS feature implementations within structured environments.
  • Proficient in **learning analytics**, reporting, and data export workflows from an LMS.
  • Familiarity with error logging and **API monitoring tools** such as Postman or Stackdriver.
  • Demonstrated ability to handle and prioritize a **high volume of support tickets**, ensuring efficient issue resolution.
  • Strong communication and collaboration skills with cross-functional teams including HR, IT, Compliance, and L&D.
  • Experience using **project/task management tools** such as Jira, Asana, or Smartsheet to manage platform-related activities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Intellum LMSSQLAPI integrationsSCORMlarge-scale batch data processeslearning analyticsdata validationdata privacy protocolserror loggingdata governance
Soft skills
communicationcollaborationproblem-solvingprioritizationstakeholder satisfactionissue resolutionteam coordinationsupport ticket managementquality assurancechange management