IT Support

• Serve as the first point of contact for client support requests (primarily via phone and ticketing system).
• Troubleshoot and resolve Level 1 technical issues including email, login/access issues, printers, workstation performance, connectivity, and basic Microsoft 365 administration.
• Document all work clearly and thoroughly within the ticketing system.
• Escalate issues as needed with complete and accurate documentation.
• Provide an exceptional customer service experience at every interaction.
• Proactively follow up on open issues to ensure timely resolution.
• Assist with user onboarding/offboarding, password resets, endpoint provisioning, and basic cybersecurity procedures.

IT Support Specialist

VDC Engineer – Revit Specialist

Senior IT Engineer

IT Engineer II

Internal Audit Manager – Healthcare

Senior Audit Manager, Crypto Compliance