Backend Engineer

• Responding to incoming calls, chats, and emails from Customers and Creators in a timely and professional manner.
• Provide assistance with billing inquiries, technical support, and website navigation.
• Effectively troubleshoot and resolve issues, escalating cases when necessary.
• Review creator applications to validate the information provided, and providing additional assistance or clarification when necessary.
• Preventing chargebacks and mitigating risk by thoroughly reviewing and analyzing transactions for potential fraudulent activity.
• Acting as a liaison between customers/creators and internal departments to facilitate effective communication and problem-solving, providing detailed and accurate information.
• Stay up-to-date with product knowledge and company policies to provide accurate information and support to our Customers and Creators.

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