Customer Experience Associate
TD
part-time
Posted on:
Location Type: Hybrid
Location: Newmarket • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$23 - CA$28 per hour
Job Level
JuniorMid-Level
About the role
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures
- Understand and determine customer needs to recommend solutions
- Respond and resolve customers' concerns using standard procedures
- Achieve assigned goals and business objectives by promoting banking solutions
- Connect personally with customers to advise them appropriately on banking solutions
- Help build a positive, diverse, and equitable work environment
Requirements
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning, and time management skills
- Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail-oriented
- A dynamic communicator with established customer experience skills
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
administrationorganizational skillsplanning skillstime management skillsinitiativeaccuracydetail-orientedcommunication skillscustomer experience skills
Certifications
High School diplomaUndergraduate degree