Customer Support

• Provides oversight of trading rules and system configurations
• Manages and oversees regulatory reporting requirements
• Ensures adequate staffing levels and resource allocation
• Supervises and participates in the review and release of flagged live orders
• Reviews and grants approvals for trade exceptions and non-standard transactions
• Leads the development, maintenance, and enhancement of policies and procedures
• Partners with Compliance, Risk, Technology, and other business units

Senior Trade Operations Support Specialist

Training and Placement Support Specialist

Field Customer Care Specialist

Field Customer Care Specialist

Customer Service Coordinator – Card Account Servicing

Product Management Supervisor – Customer Experience