Customer Experience Associate
TD
part-time
Posted on:
Location Type: Office
Location: Simcoe • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$22 - CA$27 per hour
Job Level
JuniorMid-Level
About the role
- Process financial transactions like deposits, withdrawals, and bill payments
- Understand and determine customer needs to recommend solutions specific to those needs
- Respond and resolve customers' concerns using standard procedures
- Achieve assigned goals by promoting banking solutions
- Connect personally with customers to advise them appropriately
- Help build a positive, diverse, and equitable work environment
- Deliver quality customer experiences and recommend operational improvements
Requirements
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands-on knowledge of MS Office (Word, Excel, and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail-oriented
- A dynamic communicator with established customer experience skills
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
administrationorganizational skillsplanning skillstime managementinitiativeaccuracydetail-orienteddynamic communicatorcustomer experience skills
Certifications
High School diplomaUndergraduate degree or equivalent