TD SYNNEX

Senior Director, Platform Reliability & Support

TD SYNNEX

full-time

Posted on:

Location Type: Hybrid

Location: Clearwater • Florida, South Carolina, Virginia • 🇺🇸 United States

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Job Level

Senior

Tech Stack

AWSAzureCloudGoogle Cloud Platform

About the role

  • Lead Global Reliability & Support Strategy: Define and execute a unified service strategy with clear SLAs, SLOs, and KPIs.
  • Drive Operational Excellence: Oversee 24×7 global operations centers and ensure rapid incident resolution.
  • Champion Reliability Engineering: Embed observability, automation, and resilience into platform architecture.
  • Manage Risk & Business Continuity: Own disaster recovery and compliance programs (ISO 22301, SOC 2).
  • Build & Empower Global Teams: Develop high-performing teams skilled in SRE, automation, and tooling.
  • Influence & Collaborate Across the Enterprise: Partner with CIOs, Product Management, and Regional Leaders.

Requirements

  • Proven Leadership: 10+ years leading reliability or operations for enterprise-scale platforms; experience managing globally distributed teams.
  • Strategic Acumen: Ability to translate business objectives into actionable reliability strategies.
  • Conflict Resolution Expertise: Skilled in navigating complex stakeholder environments and resolving competing priorities.
  • Global Collaboration: Demonstrated success working across regions and cultures in a large, matrixed organization.
  • Technical Depth: Strong understanding of SRE principles, cloud platforms (AWS/Azure/GCP), and ITIL frameworks.
  • Education & Certifications: Bachelor’s in Computer Science or related field (Master’s preferred). ITIL 4, SRE Foundation, and Cloud certifications highly desirable.
Benefits
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SRE principlescloud platformsAWSAzureGCPITIL frameworksdisaster recoverycompliance programsautomationobservability
Soft skills
leadershipstrategic acumenconflict resolutionglobal collaborationinfluenceteam developmentstakeholder managementcommunicationoperational excellenceproblem-solving
Certifications
Bachelor’s in Computer ScienceMaster’s in Computer ScienceITIL 4SRE FoundationCloud certifications