Client Services Representative

• Think of yourself as a trusted and strategic business partner for TaskUs clients, assisting in our business growth, change, and innovation
• Manage one or two strategic and multiple non-strategic accounts, both new and existing, through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the team’s performance
• Conducts weekly/monthly/quarterly business reviews
• Conducts face-to-face meetings with clients, wherever they are, to effectively manage the accounts and become a trusted partner for those clients
• Achieves annual top-line revenue generated by campaign as forecasted, gross margin % month/month as forecasted by finance
• Grows headcount, revenue, and margins on accounts
• Able to charm and influence people around the world
• Provides actionable feedback for improvement/course correction internally and externally
• Demonstrates an attitude where they roll up their sleeves and handle issues that arise
• Strategizes with clients to ID opportunities for growth.

Director, Client Services

Client Services Manager

Client Services Manager

Client Services Coordinator II

Client Support Supervisor

Client Services Specialist