Tapestry

Customer Experience Supervisor, CX

Tapestry

full-time

Posted on:

Location Type: Office

Location: Bluffton • South Carolina • 🇺🇸 United States

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Salary

💰 $19 - $22 per hour

Job Level

JuniorMid-Level

About the role

  • Analyze the business each day/week to identify successes and address opportunities
  • Partner closely with Store Leader
  • Monitor and track Leader on Duty performance, drive individual accountability amongst team
  • Create an engaging and seamless on-boarding experience
  • Leverage company tools to train and educate team for ongoing development of stylists' selling skills
  • Ensure best in class service using customer surveys and observational assessments to drive team growth
  • Build store client base through customer outreach
  • Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate
  • Ensure all associates complete the sales training program and develop strong product knowledge across all categories
  • Model and supervise the selling environment, provide consistent coaching on sales training process to ensure the highest level of customer service and sales
  • Achievement of personal sales goals
  • Educate team on sales plans, personal sales goals, store stats and drive team to achieve them
  • Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles
  • Foster a team environment by creating a fun, competitive, inviting atmosphere
  • Ensure brand and operating standards are met to support brand consistency
  • Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
  • Accurately processes all POS transactions and inventory functions such as transfers, receiving, FedEx shipments, repairs, and damages to maintain the integrity of the inventory
  • Adherence to Kate Spade loss prevention policies and operational procedures

Requirements

  • Minimum 2-3 years’ experience in luxury goods or a comparable retail environment
  • College degree preferred
  • Prior luxury goods experience preferred
  • Strong written and verbal communication skills
  • Detail oriented
  • Proactive
  • Ability to multi-task and prioritize
  • Available to work store schedule, as needed, including evenings and weekends
  • Standing for extended periods of time
  • Able to safely lift boxes up to 40 pounds
  • Comfortable climbing ladders
Benefits
  • Health benefits (medical, dental, vision)
  • Life insurance
  • Disability insurance
  • 401(k) savings plan
  • Paid time off for wellness needs and vacations
  • Discounts on certain products
  • Incentive compensation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales trainingproduct knowledgePOS transactionsinventory managementcustomer outreachsales performance trackingloss preventionbank depositsstore opening proceduresstore closing procedures
Soft skills
communicationdetail orientedproactivemulti-taskingprioritizationteam environmentcoachingcustomer serviceengagementleadership
Certifications
college degree