Customer Support

• Provides support to end users for computer, application, system, device, access and hardware issues.
• Identifies, researches and resolves the most complex technical problems.
• Responds to telephone, email and online requests for technical support.
• Documents, tracks, and monitors the problem using applicable systems and tools.
• Coordinates with other teams or specialists to resolve an issue.
• May be responsible for the resolution of escalated issues of higher difficulty.
• May train, coach or assist less experienced team members.
• Works independently within established procedures associated with the specific job function.

IT Customer Support, Lead

Customer Service Lead

Customer Support Representative

Family Support Specialist

Customer Care Representative – Specialty Service