TailWind Voice & Data

Call Center Representative

TailWind Voice & Data

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida, Iowa, Minnesota, North Carolina, Ohio, Wisconsin • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $17 - $21 per hour

Job Level

Mid-LevelSenior

About the role

  • Answer incoming calls from clients, vendors, suppliers, and more.
  • Follow protocol for specific call types, including triage and escalation when necessary.
  • Document required information into the corresponding systems to ensure accurate tracking and resolution.
  • Efficiently navigate company systems to access client and vendor data, update records, and complete service tasks.
  • Manage check-in and check-out calls from our vendor technicians and review deliverables provided to ensure that all required job tasks were completed.
  • Assist with 24-hour and 1-hour scheduling reminder calls to our vendor technicians.
  • Follow company policies, procedures for call handling & routing, issue resolution, & cross-department collaboration.
  • Consistently conduct activities in a friendly, professional and courteous manner.
  • Other Duties as assigned.

Requirements

  • High School Diploma
  • Computer Experience
  • Self-starter and proven ability to work independently and on a team
  • Proficiency with Microsoft Office suite of PC Tools
  • Phone skills, including familiarity with complex or multi-line phone system
  • Ability to work in a fast-paced environment, multi-task, and meet deadlines
  • High degree of accuracy and attention to detail
  • Ability to remain calm and composed under pressure or during challenging calls
  • Previous successful experience in a call center or customer service role is a plus!
Benefits
  • 401K Match
  • Medical
  • Dental
  • Vision
  • HealthiestYou!
  • Basic Life Insurance
  • Voluntary Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Hospital Confinement
  • Accident
  • Specified Disease
  • Paid time Off (PTO)
  • Floating Holiday
  • Birthday PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
computer experienceMicrosoft Officemulti-line phone systemcall handlingissue resolutiondata entryschedulingrecord updatingservice task completiontriage
Soft skills
self-starterindependent workteam collaborationmulti-taskingattention to detailcalm under pressureprofessionalismcourtesycommunicationproblem-solving
Certifications
High School Diploma