Technical Writer

• Learn complex concepts and communicate the information in a way that is engaging and understood by the target audience
• Collaborate and consult with team members to develop and execute content
• Proficient with all required Mission Critical Operation’s standards, policies, and processes
• Develop a deep understanding of internal and external users and their learning needs
• Understanding of proper day-to-day operations and how systems act interdependently, and proficient in client processes, local site/campus procedures, and critical equipment operation/failure mitigation steps
• Create end user documentation such as SOPs, training manuals and how-to guides for the non-technical user
• Make manuals, guides, procedures, and other supporting documentation easy-to-use by presenting them in a clear and concise manner
• Act as an editor to prepare review, revise, and maintain technical documents ensuring consistency in documentation
• Assist with the development of Data Center standards and policies when necessary
• Gather and analyze technical and product information from various sources to document new or changing functionality
• Maintain a library of application documentation, cataloging it for internal and/or external use
• Prepare and author various internal communication efforts as requested
• Complete other such duties assigned by T5FM management

Technical Writer

Senior Technical Writing Specialist

Staff Technical Writer

Senior Technical Editor

Technical Writer

Technical Writer