ServiceNow

• Design, build, and enhance ServiceNow ITOM solutions—including Discovery patterns, Service Mapping logic, automation workflows, federations/integrations, and operational dashboards
• Conduct unit, integration, and platform testing to validate ITOM functionality and maintain high standards of reliability
• Drive architectural improvements across the ITOM stack by applying modern engineering practices, new ServiceNow capabilities, and cloud-native pattern methodologies
• Recommend and implement enhancements that strengthen CMDB integrity, accelerate root cause analysis, and improve service health visibility
• Partner with cross-functional groups—including ITOM, CMDB, SRE, network, cloud, and application teams—to gather requirements, deliver aligned solutions, and ensure platform adoption
• Provide mentorship and documentation that elevates team capability in areas such as Discovery tuning, CMDB architecture, integration patterns, and operational automation
• Support technology strategy by evaluating and applying current technologies that align with business goals
• Create clear documentation for software code, system designs, and business requirements to support knowledge sharing
• Provide additional engineering support for adjacent ServiceNow modules (e.g., CMDB, CSDM, ITAM, or ITOM submodules) and contribute to enterprise automation or operational improvements as required.

Senior Software Engineer – ServiceNow ITOM

Principal Software Engineer – ServiceNow ITOM

Technical Analyst, ServiceNow Catalog Development

Principal Analyst, Business Systems – ServiceNow, AI Support Bot Strategy