ServiceNow

• Lead the design and development of ServiceNow ITOM capabilities including Discovery, Service Mapping, CMDB enrichment logic, operational workflows, and infrastructure integrations to ensure reliable, scalable, and high-quality outcomes
• Establish engineering standards and validation practices that maintain accuracy across ITOM data, integration points, and configuration patterns
• Serve as the principal technical authority for ITOM architecture, guiding senior and junior engineers in best practices for Discovery optimization, CMDB alignment to CSDM, design of integration frameworks, and operational automation
• Influence platform strategy by shaping engineering patterns, architectural principles, and governance for ITOM and related ServiceNow modules
• Assess and adopt emerging ServiceNow ITOM capabilities, infrastructure technologies, automation toolsets, and integration methods to support T-Mobile’s operational and observability goals
• Recommend approaches that reduce manual effort, increase operational reliability, and strengthen CMDB and service mapping fidelity
• Design enhancements to ITOM patterns, mapping logic, Discovery processes, and platform integrations to improve visibility, accuracy, and operational efficiency
• Contribute advanced engineering solutions that simplify technical workflows, reduce dependencies, and improve data quality across the ITOM and CMDB ecosystem
• Create comprehensive documentation outlining ITOM architectures, technical designs, integration models, system dependencies, and governance patterns to support cross-team alignment and long-term maintainability
• Support adjacent ServiceNow domains including CMDB, CSDM, ITAM, and operational automation initiatives as required, contributing advanced engineering expertise to initiatives that impact enterprise service health and infrastructure reliability

Principal Software Engineer – ServiceNow ITOM

Senior Software Engineer – ServiceNow ITOM

Technical Analyst, ServiceNow Catalog Development

Principal Analyst, Business Systems – ServiceNow, AI Support Bot Strategy