Business Operations

• Develop and maintain strong relationships at Sector Manager level & with a portfolio of customers
• Attend customer and business meetings/calls
• Be a primary point of contact on customer and business queries
• Regularly engage with Sector Managers to discuss actions in support of both business and customer activities
• Work pro-actively to improve the customer experience
• Produce regular sales, product, pricing, and delivery reports
• Maintain Pricing, Buying Lists, Product Substitutions & Discounts
• Identify & correct IMS issues for ESI customers
• Provide buddy cover when required
• Work with Sector Manager to set up nominated lines
• Assist with product recalls

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