Customer Support

• Responsible for leading a team of Account Managers who provide customer support by building relationships with new and existing accounts for CMU and LCC business
• Drive success through the leadership of the customer-facing associates within the Customer Experience Organization
• Focus on customer relationships and retention
• Ensure the team of Account Managers provide necessary customer support through efficient deployment of resources and engagement with Region and Opsite departmental leaders
• Responsible for ensuring team is properly staffed, oversees account management, executing performance management policies
• Perform business planning, serve as escalation point of contact for customer issues
• Drive collaboration between CST and Region/OpSites
• Maintain relationships with Region and OpSite department leaders
• Build effective relationships with current/prospective customers

Customer Experience Manager

Customer Service/Retail Associate, DME

Peer Support Specialist

Customer Care Specialist