Synthflow AI

Director of Professional Services

Synthflow AI

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Lead

About the role

  • Build and scale Synthflow’s professional services function to deliver enterprise-grade AI implementations efficiently and consistently.
  • Oversee onboarding, deployment, and enablement, ensuring seamless handoffs from sales through renewal.
  • Partner with key clients to ensure successful delivery, measurable ROI, and long-term adoption.
  • Establish repeatable processes, methodologies, and tools to drive consistency across implementations.
  • Recruit, mentor, and develop a world-class professional services organization.
  • Work closely with Product, Engineering, and Sales to ensure client feedback informs roadmap priorities.
  • Manage project delivery metrics, utilization, and profitability across all engagements.
  • Contribute to account strategy, expansion opportunities, and customer advocacy initiatives.

Requirements

  • 8+ years in Professional Services, Customer Success, or Delivery Management within enterprise SaaS.
  • 3+ years in a leadership role.
  • Proven track record overseeing complex, multi-stakeholder enterprise deployments.
  • Deep experience in building scalable post-sales processes and managing delivery P&L.
  • Exceptional ability to engage and influence executive stakeholders, balancing strategic vision with hands-on execution.
  • Understanding of AI, automation, or enterprise software integration workflows.
  • Strong people leader who inspires high performance and cross-team alignment.
  • Entrepreneurial, adaptable, and motivated by building from 0→1 in a high-growth environment.
Benefits
  • High Impact: Define how AI solutions are delivered and adopted by global enterprises.
  • Strategic Leadership: Build and scale a critical function from the ground up.
  • Cutting-Edge Technology: Shape the delivery of world-class AI automation solutions.
  • Ownership & Growth: Take on meaningful responsibility with equity participation.
  • Collaborative Team: Join a group of ambitious builders who combine speed, curiosity, and operational excellence.
  • Remote Flexibility: Work fully remote across the U.S. with flexible hours and high autonomy.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI implementationsenterprise software integrationpost-sales processesdelivery P&Lproject delivery metricsutilization managementprofitability management
Soft skills
leadershipmentoringinfluencing executive stakeholdersstrategic visionhands-on executioncross-team alignmententrepreneurial mindsetadaptabilityhigh performance inspiration