Senior Account Director
Synchrony Group, LLC
Vice President, Account Services
Synchrony Group, LLC
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteJob Level
Lead
About the role
- Establish and lead cross-functional teams in concept and execution of marketing activities, including a focus on digital and social media channels
- Serve as primary client contact for assigned accounts, including day-to-day account management and issues resolution, providing exemplary customer service
- Develop and execute strategies to grow revenue, client satisfaction, development, and retention
- Monitor and manage assigned activities to ensure timely delivery of high-quality products and services within budget
- Oversee financial aspects of client relationships, including compliance to contract/agreements, statements of work, purchase orders, invoices, and receivables
- Develop and defend client statements of work (SOW)/scope details and strategic/creative briefs; review major deliverables
- Oversee forecasting and reporting for assigned client accounts and ensure compliance with timelines and budgets
- Manage, mentor, recruit, and develop assigned agency personnel; ensure team resourcing, prioritization, and productivity
- Lead new business development, RFPs, proposals, and cross-selling initiatives; monitor industry best practices
- Represent the organization in client presentations, congresses, and internal committees; facilitate communication between team members and clients
Requirements
- Bachelor's degree required
- MBA or advanced degree preferred
- Minimum 10 years’ agency experience in pharmaceutical marketing and account services
- Demonstrated history of successful management of 5+ million dollars of fee/year specific to a pharmaceutical marketing agency
- Experience managing and mentoring Account Services personnel
- Substantial experience leading advertising and promotion marketing communication initiatives, including print, video, digital, and social media campaigns
- Ability to attend and conduct virtual or in-person presentations
- Ability to travel as client needs require (e.g., client meetings, congress meetings, sales meetings)
- Ability to commit to extra and/or nontraditional hours as client needs require
- Synchrony is not able to provide visa sponsorship for this role
