Program Manager

• Leads operations, including monthly operating reviews driven by KPIs and required problem-solving and/or corrective actions
• Creates and executes to a framework for daily management (standard work) and communications that enable stable and secure operations and development
• Develops and maintains operational policies and procedures ensuring appropriate metrics, controls, and SOPs are in place to drive appropriate outcomes
• Drives continuous improvements to achieve reduction in incidents, improved customer satisfaction and cost improvements year over year
• Establishes IT Lean strategy and collaborates across the organization to drive measurable improvements in IT
• Educates and cascades wider team on Lean principles and tools
• Establishes and leads a Ways of Working initiative to address critical gaps between the IT teams that work together to deliver critical capability for our businesses
• Partners with IT and business stakeholders to expand our Commercial capabilities
• Partners with IT and business stakeholders to define and implement SI&OP capabilities
• Leads and coordinates IT deliverables for Mega Deal projects that have IT requirements
• Partners with Technical Product Owners and Architects in establishing and managing a process to incorporate operational inputs into backlogs to improve application stability, reliability, and usage
• Directly manages solutions for and adherence to IT compliance standards (SOX, ISO, Export Control) by establishing standard processes that minimize exceptions
• Effectively manages the run budget including comprehensive vendor management strategies to deliver innovation and improvements to the portfolio
• Management of IT financials including monthly pacing, YOY productivity, transformation challenges and partnership with Finance leaders

Senior Director – Program Management

Senior Program Manager

Community Disaster Program Manager

Lead Program Manager

Senior Director of Program Management