Director

• The Senior Director, Enterprise Commercial Excellence will be a key enterprise leader responsible for driving commercial process excellence, customer experience, and customer satisfaction coordination across GE Vernova
• Lead the design, implementation, and governance of enterprise-wide processes that improve customer satisfaction, commercial execution, and internal collaboration
• Champion a culture of continuous improvement, customer centricity, and accountability across GE Vernova
• Partner closely with business unit and functional commercial leaders to ensure consistent application and alignment of commercial and customer excellence practices
• Develop and deploy frameworks to strengthen enterprise and Strategic Account Executive team effectiveness
• Drive alignment of customer priorities and root cause resolution through structured quality governance
• Partner with Legal & Strategic Account Program Manger to streamline and standardize customer engagement documentation
• Facilitate enterprise-wide continuous improvement programs that take our processes from Hoshin to standard work
• Provide primary strategic input to Analytics and Digital Technology (DT) teams on new enterprise-level KPIs and dashboards that measure commercial and customer success
• Develop and execute a comprehensive, coordinated Net Promoter Score and Customer Experience strategy, with measurable financial outcomes starting in 2026
• Lead enterprise learning programs that strengthen customer focus and commercial capabilities
• Establish and lead an enterprise steering committee to drive alignment across commercial excellence, project controls, and enterprise sales enablement
• Lead or support the integration of commercial processes and customer management frameworks for new acquisitions

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