Cloud Engineer

• Monitor the health and performance of SaaS applications and their modular components.
• Diagnose and resolve incidents related to APIs, integrations, and client-side SDKs.
• Assist with onboarding new clients, supporting integration via REST APIs and SDKs, and troubleshooting authentication and connectivity issues.
• Support the configuration and deployment of platform logic, including updates and version management.
• Collaborate with developers and business analysts to adapt customer journeys, reference data, and test scenarios within the platform.
• Use monitoring and logging tools to detect anomalies in data flow between client infrastructure, core engines, and external systems.
• Document troubleshooting steps, integration patterns, and contribute to the team knowledge base.
• Participate in on-call rotation, providing hands-on support during outages or critical incidents.

Cloud Services App Support Engineer, I

Associate Director – DDIT, IES Cloud Engineering

Senior Specialist, DDIT IES Cloud Platform Engineering – Azure

Salesforce Community/Experience Cloud Developer