Data Analyst

• Collect data from various sources, such as satisfaction surveys, customer feedback, transaction data, behavioral data, and customer interactions.
• Analyze collected data to identify trends, patterns, and insights about the customer experience.
• Develop reports and dashboards to present analysis results and recommend actions for improvement.
• Identify opportunities to improve the customer experience and develop action plans to address them.
• Collaborate with business, marketing, and product teams to understand customer needs and develop solutions, as well as with the customer support team.
• Analyze customer support data to identify trends, patterns, and opportunities for improvement.
• Forecast customer support demand to ensure that support capacity is adequate.
• Develop capacity plans to ensure the customer support team is prepared to meet demand.
• Identify opportunities to optimize customer support processes and improve efficiency.

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