ServiceNow

• Define end-to-end solution architectures leveraging ServiceNow Platform (ITSM, TSM, ITOM , TSOM, HAM/ SAM, CMDB , etc) ensuring maximum ROI for the customer.
• Lead solution blueprinting, architecture reviews, and governance for proposals and implementations.
• Own the overall technical integrity of pre-sales solutions, ensuring alignment with business and technology objectives.
• Mentor and be the catalyst in building the practice and capability for Sutherland.
• Collaborate with business development and sales teams to shape winning proposals, RFP/RFI responses, and client presentations.
• Conduct discovery sessions, demos, and workshops to articulate business value of Microsoft technologies.
• Build business cases and TCO/ROI models to support solution recommendations.
• Act as a trusted advisor to CXOs, enterprise architects, and IT leaders.
• Carry the target for the practice.
• Mentor and guide solution consultants, SMEs, and delivery teams.
• Contribute to building accelerators, reusable assets, and best practices within the Microsoft practice.

ServiceNow Specialist – Practice Lead

ServiceNow Developer

Servicenow ITOM Developer

Senior ServiceNow Project Manager

Senior Solution Architect – CSM

Principal Technical Consultant, ServiceNow