Associate Manager – Healthcare
Sutherland
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Supervise the daily operations of the Provider Data Management team, including workload distribution, performance management, and staff development
- Ensure provider demographic, credentialing, and contract data is accurately entered and maintained in all systems
- Drive the performance of the team, by monitoring productivity, quality, and turnaround time standards
- Provide coaching, mentoring, and performance feedback to team members
- Manage attrition, shrinkage, and other critical metrics of the team.
- Support projects involving system enhancements or process automation
- Manage the end-to-end provider data entry process to ensure accurate and timely setup for claims payment, member assignment and directory display.
- Investigate and resolve complex Provider Data Management issues.
- Combine people management and provider data management experience, along with data analysis, and customer service experience from a healthcare operations background to drive success
Requirements
- 2+ years’ experience leading a team within the healthcare domain - experience with Provider Data Management.
- Must be Team Manager University Certified
- Must be in current role for a minimum of 6 months
- Open availability
- Ability to work in MS Office and other program-specific platforms
- Ability to work in a fast-paced environment
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisprovider data managementperformance managementworkload distributiondata entryprocess automationquality monitoringturnaround time standardscredentialingcontract data management
Soft skills
coachingmentoringperformance feedbackteam managementanalytical skillscommunication skillscustomer serviceproblem-solvinginterpersonal skillsadaptability
Certifications
Team Manager University Certified