• Respond to customer inquiries and feedback on social media
• Build engagement and rapport within the social platform’s community, while maintaining the company brand voice and personality.
• Check content for accuracy
• Understand how to escalate issues when needed
• Follow established guidelines for posting, responding and interacting with community members

Requirements

Experience in social media and/or customer service is required
Strong communication and interpersonal skills; excellent attention to detail
Knowledge and comfort of social media trends and social media analytics.
Ability to manage multiple social media accounts and understand SEO and SEM best practices
You have good judgment and know when to escalate issues
You have excellent reading and typing speeds (you will be handling a lot of messages per day in an online setting using our internal chat tools)
You enjoy growing and being a part of online communities

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

social media management
customer service
social media analytics
SEO
SEM
content accuracy checking
online community engagement
issue escalation
reading speed
typing speed

Soft Skills

communication skills
interpersonal skills
attention to detail
judgment
multitasking
rapport building
brand voice maintenance
community interaction

Community Manager

Senior Area Manager, Community

Community Manager

Managing Director – Community Client Development

VP, Brand & Community

Director of Community