Insurance

• Act as liaison between patients, physician office, and insurance company to assist with regards to financial responsibility and obtaining authorization
• Verify patient insurance eligibility and benefits using payer portals and payer representatives to ensure compliance with the facilities policies and procedures
• Coordinate with insurance providers and the physician office to obtain pre-authorizations. Document these findings as instructed.
• Obtain information for medical necessity determination and coordinate with the physician office if additional information is needed
• Communicate with patients to obtain any missing information necessary to achieve financial clearance
• Conduct benefit verifications on all new and existing patients when requested
• Cross train as required to assist with overflow responsibilities
• Exhibit flexibility in work schedules and assigned tasks
• Maintain minimal error rate
• Maintain productivity as requested by Business Office Director
• Maintain supplies and forms necessary to perform duties
• Participates in group meetings and/or various committees
• Making suggestions on workflow improvements
• Notify Supervisor of any issues
• Maintain a positive attitude toward position and responsibilities
• Other duties as assigned by Supervisor

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