Product Management Supervisor – Customer Experience
SupplyHouse.com
full-time
Posted on:
Location Type: Hybrid
Location: Arizona, Florida, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $135,000 per year
Job Level
Mid-LevelSenior
About the role
- Establishes and communicates a clear product vision, aligning it with company goals, market opportunities, and customer needs. Ensures adaptability to changing business priorities while maintaining strategic focus.
- Stays informed on industry trends, competitive landscape, customer feedback, user & operational needs, and behavioral analytics to inform product strategy and enhancements.
- Oversees project phasing and the prioritization and grooming of product backlogs, ensuring that features and enhancements are prioritized and delivered effectively. Balances competing priorities by aligning product initiatives with larger business goals to deliver maximum impact.
- Improves and leads adoption of process methodologies, including helping inform meeting cadence and execution on product teams and across product management team.
- Defines documentation standards to drive development efficiency, improve output quality, and build deeper referenceable guides on how products function. Ensures alignment to project documentation standards across product teams.
- Drives teamwork across development teams, quality assurance, and project managers to deliver seamless execution of product initiatives.
- Responsible for efficiency of product teams and their timely execution of work against business goals. Helps teams identify and overcome bottlenecks, whether related to process, indecision, or needs from cross-functional or external parties.
- Responsible for quality of product decisions on product teams, alignment to company goals, and stability of solution (meets requirements, doesn’t introduce bombs or unacceptable bugs).
- Defines success metrics for key initiatives and collaborates with the Insights team to track and analyze performance effectively.
- Mentors product managers, fostering their professional growth and functional expertise. Encourages innovation and collaboration while setting/clarifying performance expectations.
- Actively supports team members’ engagement and career development, working to retain top talent.
- Models GRIT, Generosity, Respect, Innovation, and Teamwork, setting high standards for leadership within the team.
- Communicates insights, strategies, progress, and outcomes effectively to senior leadership and cross-functional partners.
- Gathers feedback to help define priorities, project scope, and requirements; filters and communicates inputs back to the team. Effectively fosters relationships with cross-functional partners to drive communication and garner support.
- Influences and improves the effectiveness of cross-departmental interactions to ensure shared goals are met.
Requirements
- Bachelor’s degree in Business, Computer Science, or a related field.
- 5+ years product management experience in eCommerce, retail, or a related field working on customer-facing UI/technology products.
- 1+ year in a product management leadership position and proven experience leading and mentoring others, with a focus on driving engagement and growth.
- Demonstrated success in managing complex projects and adapting strategies to evolving business needs.
- Mastery of Agile methodologies and experience implementing best practices.
- Proficiency in product and project management tools (e.g., Jira, Confluence, Monday, Coda).
- Familiarity with web and app development processes.
- Strong analytical skills with a data-driven approach to decision-making, including experience with behavioral analytics and A/B testing (e.g. Google Analytics, Segment, Amplitude, Mixpanel)
Benefits
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Paid vacation, sick time, and holidays
- Company-paid basic life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
- Company-provided equipment and one-time $250 work from home stipend
- $750 annual professional development budget
- $25 monthly Grubhub credit
- Company rewards and recognition program
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementAgile methodologiesbehavioral analyticsA/B testingproject managementdata-driven decision-makingUI/technology productscomplex project managementdocumentation standardsproduct strategy
Soft skills
leadershipmentoringteamworkcommunicationadaptabilitystrategic focusengagementinnovationcollaborationrelationship building