SuperStaff

Dispatch Support Specialist

SuperStaff

full-time

Posted on:

Location Type: Hybrid

Location: Angeles City • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

About the role

  • Implement and manage routing changes as needed, such as reallocating routes among available drivers.
  • Address and resolve issues drivers encounter overnight, providing assistance and guidance.
  • Monitor the CMS Stocking dashboard and notify drivers about inventory issues.
  • Manage and resolve customer service tickets after 5pm for common issues.
  • Maintain accurate records of routing changes, driver issues, and customer service tickets.

Requirements

  • Previous experience in dispatch, logistics, or customer service roles.
  • Experience in a support role for delivery or logistics companies is a plus.
  • Access To:
  • - Salesforce
  • - CMS
  • - Zendesk
  • Strong problem-solving and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficient in using dispatch software and customer service ticketing systems.
  • Ability to work independently and as part of a team in a fast-paced environment.
Benefits
  • - HMO with 1 free dependent upon hire
  • - Life Insurance
  • - 20 PTO credits annually
  • - VL and SL cash conversion
  • - Annual Performance-Based Merit Increases and Employee Recognition
  • - Great Company Culture
  • - Career Growth and Learning
  • - A laptop will be provided by the company

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
dispatch softwarecustomer service ticketing systems
Soft skills
problem-solvingmultitaskingcommunicationinterpersonal