Operations

• Develop and execute operational strategies that drive Bookit.com's rapid growth across travel, experiences, retail, and payments verticals
• Partner with executive leadership to align operational initiatives with company objectives and growth targets, ensuring efficiency and cost optimization
• Support the CEO and Executive Team in serving our B2B2C brand clients and developing foundational partnerships across the travel and experiential industries
• Serve as primary liaison between Bookit.com leadership and its founding partners, (ONE Company, Starboard, Superlogic and affiliates)
• Collaborate closely with our Product, Technology, Marketing, and Finance teams to optimize the Bookit.com platform for our brand clients and ensure a seamless end-to-end customer experience for our end users
• Oversee the Customer Service team, ensuring reliable 24/7 support
• Develop business continuity plans in the event of travel disruptions, or other unforeseen events
• Oversee hiring, company goal setting, and personnel evaluation/development
• Foster a culture of continuous improvement, accountability, and data-driven decision-making
• Define and track key operational metrics to measure performance and outcomes
• Stay ahead of industry trends, emerging technologies, and best practices in travel operations, e-commerce fulfillment, and experiential services
• Execute with minimal oversight, navigating complex challenges from concept to completion

Senior Vice President of Operations

Deputy Director, Operations

Court Program Specialist II

Agent Title Operations

Director of Facilities – Operations

Senior Fraud Operations Manager